SHIPPING & RETURNS

 

  1. PRODUCTION TIME Each product at Milliart Glass is handcrafted with attention to detail, which requires varying production times depending on the type of product.

Hand-painted clocks and sun catchers – production takes between 1 to 2 weeks to ensure the highest quality and precision. Planet and Constellation Clocks – production is completed within 3 to 5 business days, with a thorough quality control process. If you have specific customization requests or need faster production, please contact us in advance.

  1. SHIPPING We ship our orders worldwide and work with reliable logistics partners to ensure timely delivery. All products are carefully packaged using eco-friendly materials to guarantee their safety during transport.
  • Bulgaria: Next business day delivery.
  • Europe:
    • Standard shipping – 5 to 10 business days
    • Express shipping – 1 to 3 business days
  • USA and Canada:
    • Standard shipping – 10 to 15 business days
    • Express shipping – 1 to 3 business days
  • Australia and the rest of the world:
    • Standard shipping – 15 to 20 business days
    • Express shipping – 1 to 3 business days

Please note that delivery times may vary depending on your specific location and seasonal workload of courier services.

  1. DELIVERY DELAYS While we do our best to ensure timely delivery, unexpected delays may occur. Possible reasons for delays include holidays, weather conditions, or customs issues. If your order is delayed, please contact us, and we will check the delivery status. We work closely with our couriers A1 Post and Speedy/DPD to minimize any inconvenience.
  1. RETURNS AND EXCHANGES We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer returns or exchanges.
  • Contact us within 14 days of receiving the product.
  • Send the item back within 30 days of delivery in its original packaging and perfect condition.
  • For order cancellations, please submit a request within 12 hours of placing the order.

Exceptions:
Please note that we cannot accept returns for the following items:

  • Custom orders
  • Sale items
  1. ORDER CHANGES If you need to make changes to your order (e.g., shipping address or product details), please contact us as soon as possible. Changes can be made within 12 hours of placing the order. If the order has already been processed or shipped, changes may no longer be possible.
  1. ORDERS RETURNED TO SENDER If your order is returned to us due to an incorrect address or other reasons beyond our control, we will contact you to arrange re-shipment. The cost of re-shipping will be borne by the customer.
  1. IMPORT FEES AND CUSTOMS DUTIES Your order may be subject to import fees or customs duties for shipments outside the EU. These charges are the recipient’s responsibility and vary depending on local regulations. We recommend contacting your local customs office for more information regarding applicable fees.
  1. PAYMENTS We accept various payment methods, including credit cards, Apple Pay, and bank transfers. All payments are processed through secure and certified platforms to ensure the safety of your personal data. Once you place an order, you will receive a confirmation email with transaction details.
  1. RETURNS AND DAMAGED PRODUCTS If you receive a product that has been damaged during transportation, please contact us immediately. We require you to send us photos of the damage and the packaging within 48 hours of receiving the shipment, so we can file a claim with the courier and send you a replacement.
  1. LOST SHIPMENT If your order is not delivered within the specified delivery time, please contact us. We will do everything possible to track your shipment and update you on its status. If the package is lost, we will offer a replacement or a refund based on your preference.

If you have any additional questions or need further information, don’t hesitate to contact us through our contact page.