SHIPPING & RETURNS
1. PROCESSING TIME
Every Milliart Glass piece is handmade, and each item requires its own production time:
Hand-painted clocks and stained glass art: 1–2 weeks
Planet & Constellation clocks: 3–5 business days
If you need a rush order or customization, please contact us in advance.
2. SHIPPING
We ship worldwide using reliable courier partners. Each item is packaged carefully using eco-friendly materials.
Estimated delivery times:
Bulgaria:
• Next business day delivery
Europe:
• Standard: 5–10 business days
• Express: 2–4 business days
USA & Canada:
• Standard: 10–15 business days
• Express: 2–4 business days
Australia & Rest of World:
• Standard: 15–20 business days
• Express: 2–4 business days
Delivery times may vary depending on location, season, and courier workload.
3. DELAYS
Delays may occur due to holidays, weather conditions, or customs inspections.
If your order is delayed, please contact us — we will check the status for you.
We work with A1 Post, DHL, UPS, and Speedy/DPD.
4. RETURNS & EXCHANGES
We want you to be absolutely happy with your purchase.
Contact us within 14 days of delivery
Ship the item back within 30 days in its original packaging and unused condition
To cancel an order: notify us within 12 hours of purchase
We cannot accept returns for:
Custom orders
Sale items
5. ORDER CHANGES
Changes to an order (shipping address or product details) are possible within 12 hours of purchase.
Once the order has been processed or shipped, changes are no longer possible.
6. RETURNED PARCELS
If a parcel is returned to us due to an incorrect address or reasons beyond our control, we will contact you to arrange re-shipping.
Re-shipping costs are the responsibility of the customer.
7. IMPORT TAXES & CUSTOM DUTIES
For countries outside the EU, customs duties and import taxes may apply. These fees are the responsibility of the recipient. Please check with your local customs authority for more information.
Exception: United States (USA)
For US orders, we ship using DDP (Delivered Duty Paid) — all customs and import fees are prepaid by us.
The customer will not be charged any additional fees upon delivery.
8. PAYMENTS
We accept major credit/debit cards, Apple Pay, and bank transfers.
All payments are processed securely. After checkout, you will receive an email confirmation.
9. DAMAGED ITEMS
If your item arrives damaged:
Contact us immediately.
Send photos of the damage and packaging within 48 hours.
We will file a claim with the courier and send a replacement.
10. LOST PACKAGE
If your order does not arrive within the expected timeframe, please contact us.
If the parcel is confirmed lost, you may choose between a replacement or a full refund.
If you have any questions or need assistance, reach out through our contact form.
We are here to help. ✨
